So, your latest organizational development project did not turn out as you thought? Before you could even pass the exit criteria something else became more important? Alternatively, are you disappointed over the semi-failed software implementation? That software that was seen as a knight in shiny … Continue reading The art of slicing an elephant
At least a couple of times per day someone find himself or herself in the position to start their journey, implementing ITSM based processes to really get their IT delivery flying. In most cases, this entry is not an easy one. There are so many … Continue reading Where and how you should begin your ITSM process journey
One of the biggest challenges with adopting IT Service management best practices is to really get the processes working in practice. You are likely to get lost in theory if you do not approach this task with a clear plan of what you are going … Continue reading You too should enjoy the Incident management process cake!
The last few weeks I have read and even participated in a number of discussions on social media, there are plenty of people talking about failed ITIL-projects or ITSM as something that only works in the books. At the same time there are people talking … Continue reading The ITSM process beauty can never be only skin deep | @valorizeit.com