Disruptive technology. Social everything. Internet of Things. The device mesh, smart machines and Information of Everything. There is a lot more, but I think you get it, a lot is happening right now. I would even stretch things and say that we are in the … Continue reading Let´s get IT in the fast lane!
With the fancy ITIL book covers this best practice IT Service Management framework, ITIL, looks really good. But how about when the curtain goes down, the light goes out and the clothes come of, how does ITIL appear then. What I am talking is about … Continue reading Have you ever seen ITIL in the nude?
Being the Pragmatical ITSM dude I am I still needed to pass all the exams since I am also a teacher. Of course, to support my clients I do need to know the theory really well. From working with ITIL for a long time, I … Continue reading How to pass the ITIL Intermediate exams
Ladies and gentlemen, the wheel is spinning faster than ever before, as I wrote in the last blog, the change rate in the IT industry is very high, things simply are evolving very quickly and we need to evolve as well to stay in the … Continue reading Release the positive powers of Continual Improvements!
I often get questions about how to combine different framework, what ITIL says about something or my opinion about using some methodology in the development team and how that will work with ITIL. Most of the time it appears to me as if people and … Continue reading The IT framework wars makes you stupid and blind
Has anyone heard, talked or even went to formal training about the business value of IS/IT? Well, I thought so, this is of course an extremely fundamental aspect for the IS/IT service provider to really understand in order to maximize it. Now, how many of … Continue reading Everyone should start in the Service Desk! | @valorizeit.com
I enjoy reading Ryan Ogilvie’s blogs about the Service Management journey, and what a great word he is using, journey, because this is exactly what adopting best practices are. I especially enjoyed the post about the external and internal resource usage, asking yourself if the … Continue reading Why the right ITSM consultant is your best friend when adopting ITSM best practices | @valorizeit.com
Imagine calling the service desk to order that new software you urgently need. You describe what you want, are asked about where in the organization you are and a lot more details. You feel like you should just hang up and simply go buy it … Continue reading Why request models are better than casual Friday | @ valorizeit.com
Managing knowledge is all about securing vital corporate know-how, usually kept in various sources, most of all in the collected experience of current and sadly also previous employees. The overall objective with effective knowledge management (KM) is to ensure that the right person has the … Continue reading Only knowing how to do it is not good enough! |@valorizeit
How to we keep up with the development and at the same time make sure not to disturb the ongoing operations? The answer is change management. The best IS/IT providers out there are those that successfully masters Change management, trust me, there is no other … Continue reading Is your change management broken, crippled or a well-oiled machine? |@valorizeit