At least a couple of times per day someone find himself or herself in the position to start their journey, implementing ITSM based processes to really get their IT delivery flying. In most cases, this entry is not an easy one. There are so many … Continue reading Where and how you should begin your ITSM process journey
Well, ladies and gentlemen, this year is ending and we are all looking forward to the magic moment when the old year turns to the new. As many do, I know I do, these last days of this year I reflect, and plan for the … Continue reading Our ITSM New Year’s resolutions for 2016
Meetings are great, we resolve problems, we decide things and in general, we are able to interact with other people in meetings. We need meetings. The problem is, at least for me, I have far too many meetings and some of them are not that … Continue reading Let RACI clear your calendar!
One of the biggest challenges with adopting IT Service management best practices is to really get the processes working in practice. You are likely to get lost in theory if you do not approach this task with a clear plan of what you are going … Continue reading You too should enjoy the Incident management process cake!
Ladies and gentlemen, the wheel is spinning faster than ever before, as I wrote in the last blog, the change rate in the IT industry is very high, things simply are evolving very quickly and we need to evolve as well to stay in the … Continue reading Release the positive powers of Continual Improvements!
We are all very aware of the fact that the world is spinning faster these days. The change rate is substantially higher and the dynamics of your IT service provider task have become a bit more complex. Traditionally we have been all about keeping things … Continue reading What will make your development run faster?
Historically IT is mostly reactive, getting information about something that is happening right now and making a best effort to solve this. Frankly, we got very good doing this but we were still not doing the best job we could since things already got bad … Continue reading Problem management is your way out of firefighting mode!
Most people are aware of the sometimes-strained relationship between IT and other parts of the organization. Most of the time due to lack of understanding and different priorities. Sure, a lot has happened but there is still room for improvement. Most of the time these … Continue reading IT and sourcing – why can’t we all just get along?
I often get questions about how to combine different framework, what ITIL says about something or my opinion about using some methodology in the development team and how that will work with ITIL. Most of the time it appears to me as if people and … Continue reading The IT framework wars makes you stupid and blind
Has anyone heard, talked or even went to formal training about the business value of IS/IT? Well, I thought so, this is of course an extremely fundamental aspect for the IS/IT service provider to really understand in order to maximize it. Now, how many of … Continue reading Everyone should start in the Service Desk! | @valorizeit.com