There are certain things we all do, activities, opinions and more, that are negative, sometimes devastating for our organization, our performance and, in the end, our result. I hereby advice you all to simply put these things, these destructive forces, up on your own wall … Continue reading The IT Wall of Shame
So, your latest organizational development project did not turn out as you thought? Before you could even pass the exit criteria something else became more important? Alternatively, are you disappointed over the semi-failed software implementation? That software that was seen as a knight in shiny … Continue reading The art of slicing an elephant
DevOps and Agile Service Management are both trying to solve one of the holes in ITSM, managing development, the actual construction, in a smarter way. They are also trying to solve the challenge of turning IT to a more responsive and faster partner to the … Continue reading Let IT and the business join forces in the SEWR!
Working with IT means doing many different things and our field, like most fields, changes with new technology, new demands, new methods and much more. But one thing stay the same, we are and have always been here to service our dear users, the people … Continue reading Turbo charge your support
Some of you are already familiar with this analogy from the first two parts in this series, just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the nine circles of hell; we too have to find our way past … Continue reading The Dante 9 circles of hell for organizational development – part III
For those of you that have waited for too long, I am truly sorry, but an eagerly awaited family holiday prevented me from continuing the ITSM passage through the Dante 9 circles of hell. However, as they say, he who waits lingers. Besides, my sons … Continue reading The Dante 9 circles of hell for organizational development – part II
Just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the 9 circles of hell, we too have to find our way past many difficulties reaching our objectives when developing our organization. This could of course be any type of … Continue reading The Dante 9 circles of hell for organizational development – part I
With the fancy ITIL book covers this best practice IT Service Management framework, ITIL, looks really good. But how about when the curtain goes down, the light goes out and the clothes come of, how does ITIL appear then. What I am talking is about … Continue reading Have you ever seen ITIL in the nude?
Being the Pragmatical ITSM dude I am I still needed to pass all the exams since I am also a teacher. Of course, to support my clients I do need to know the theory really well. From working with ITIL for a long time, I … Continue reading How to pass the ITIL Intermediate exams
The key to do something fast but still doing it right is knowing what you are doing, simply to take away the element of uncertainty. Living in a complex world, that changes all the time means dealing with a lot of uncertainty, thus creating a … Continue reading Do the right things, the right way and at the right time!