For those of you that have waited for too long, I am truly sorry, but an eagerly awaited family holiday prevented me from continuing the ITSM passage through the Dante 9 circles of hell. However, as they say, he who waits lingers. Besides, my sons … Continue reading The Dante 9 circles of hell for organizational development – part II
Just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the 9 circles of hell, we too have to find our way past many difficulties reaching our objectives when developing our organization. This could of course be any type of … Continue reading The Dante 9 circles of hell for organizational development – part I
With the fancy ITIL book covers this best practice IT Service Management framework, ITIL, looks really good. But how about when the curtain goes down, the light goes out and the clothes come of, how does ITIL appear then. What I am talking is about … Continue reading Have you ever seen ITIL in the nude?
Being the Pragmatical ITSM dude I am I still needed to pass all the exams since I am also a teacher. Of course, to support my clients I do need to know the theory really well. From working with ITIL for a long time, I … Continue reading How to pass the ITIL Intermediate exams
The key to do something fast but still doing it right is knowing what you are doing, simply to take away the element of uncertainty. Living in a complex world, that changes all the time means dealing with a lot of uncertainty, thus creating a … Continue reading Do the right things, the right way and at the right time!
At least a couple of times per day someone find himself or herself in the position to start their journey, implementing ITSM based processes to really get their IT delivery flying. In most cases, this entry is not an easy one. There are so many … Continue reading Where and how you should begin your ITSM process journey
Well, ladies and gentlemen, this year is ending and we are all looking forward to the magic moment when the old year turns to the new. As many do, I know I do, these last days of this year I reflect, and plan for the … Continue reading Our ITSM New Year’s resolutions for 2016