Durante os últimos 20 anos atuei como líder, consultor e motor de desenvolvimento para organizações. Eu me sinto muito orgulhoso sobre todos os projetos e programas com meus clientes, levando-os para o próximo nível, melhorando o resultado deles. Eu sou muito sortudo, sempre ganhava a … Continue reading Minha paixão é apoiar as organizações evoluir
Lembro muito claro minha infância, brincando muito com Lego, a criatividade não tinha limites, construindo mundos novos juntos com amigos. Nossa imaginação como crianças também não tinha limites. O LEGO estava comigo, quase todos os dias, até eu, assim todos os jovens, cresci, parei brincar, … Continue reading Os poderes criativas do LEGO®
Hi everyone! Its been a while, i was really active, ran into a time period filled with the beautiful sounds of small feet in my life, babies waking up in the middle of the night and much more. In short, there were simply no space … Continue reading Waking up again
Some of you are already familiar with this analogy from the first two parts in this series, just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the nine circles of hell; we too have to find our way past … Continue reading The Dante 9 circles of hell for organizational development – part III
Just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the 9 circles of hell, we too have to find our way past many difficulties reaching our objectives when developing our organization. This could of course be any type of … Continue reading The Dante 9 circles of hell for organizational development – part I
With the fancy ITIL book covers this best practice IT Service Management framework, ITIL, looks really good. But how about when the curtain goes down, the light goes out and the clothes come of, how does ITIL appear then. What I am talking is about … Continue reading Have you ever seen ITIL in the nude?
The key to do something fast but still doing it right is knowing what you are doing, simply to take away the element of uncertainty. Living in a complex world, that changes all the time means dealing with a lot of uncertainty, thus creating a … Continue reading Do the right things, the right way and at the right time!
At least a couple of times per day someone find himself or herself in the position to start their journey, implementing ITSM based processes to really get their IT delivery flying. In most cases, this entry is not an easy one. There are so many … Continue reading Where and how you should begin your ITSM process journey
Meetings are great, we resolve problems, we decide things and in general, we are able to interact with other people in meetings. We need meetings. The problem is, at least for me, I have far too many meetings and some of them are not that … Continue reading Let RACI clear your calendar!
One of the biggest challenges with adopting IT Service management best practices is to really get the processes working in practice. You are likely to get lost in theory if you do not approach this task with a clear plan of what you are going … Continue reading You too should enjoy the Incident management process cake!