So, your latest organizational development project did not turn out as you thought? Before you could even pass the exit criteria something else became more important? Alternatively, are you disappointed over the semi-failed software implementation? That software that was seen as a knight in shiny … Continue reading The art of slicing an elephant
DevOps and Agile Service Management are both trying to solve one of the holes in ITSM, managing development, the actual construction, in a smarter way. They are also trying to solve the challenge of turning IT to a more responsive and faster partner to the … Continue reading Let IT and the business join forces in the SEWR!
Working with IT means doing many different things and our field, like most fields, changes with new technology, new demands, new methods and much more. But one thing stay the same, we are and have always been here to service our dear users, the people … Continue reading Turbo charge your support
Some of you are already familiar with this analogy from the first two parts in this series, just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the nine circles of hell; we too have to find our way past … Continue reading The Dante 9 circles of hell for organizational development – part III