For those of you that have waited for too long, I am truly sorry, but an eagerly awaited family holiday prevented me from continuing the ITSM passage through the Dante 9 circles of hell. However, as they say, he who waits lingers. Besides, my sons … Continue reading The Dante 9 circles of hell for organizational development – part II
Just as Dante in the classic 14th-centry poem “Divine Comedy” go through a lot passing the 9 circles of hell, we too have to find our way past many difficulties reaching our objectives when developing our organization. This could of course be any type of … Continue reading The Dante 9 circles of hell for organizational development – part I
With the fancy ITIL book covers this best practice IT Service Management framework, ITIL, looks really good. But how about when the curtain goes down, the light goes out and the clothes come of, how does ITIL appear then. What I am talking is about … Continue reading Have you ever seen ITIL in the nude?